Shipping and Return Policy

Shipping and Return Policy

Welcome to Elite Trade Shop! We are committed to providing a seamless and satisfying shopping experience for our customers. Below, you will find all the information about our shipping and return policies, designed to ensure transparency and trust.

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Shipping Policy

Processing Time

●  Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

●  You will receive a notification once your order has shipped.

Shipping Methods and Delivery Times

We offer reliable shipping options to ensure your order reaches you safely and promptly:

●  Standard Shipping: 5-7 business days.

●  Express Shipping: 2-3 business days.

Delivery times may vary depending on your location. Please note that unforeseen delays may occur due to external factors such as customs clearance or carrier disruptions.

Shipping Costs

●  All orders are subject to shipping fees calculated at checkout based on location and package weight.

●  We do not offer free shipping.

International Shipping

●  We ship to select international locations. Delivery times and costs will vary based on the destination.

●  Customers are responsible for any customs duties or taxes applicable in their country.

Order Tracking

Once your order ships, you will receive a tracking number via email to monitor your delivery status in real time.

Address Changes

To modify your shipping address after placing an order, please contact us immediately at support@elitetradeshop.com. Address changes can only be made before the order is shipped.

Delivery Inspection

We recommend inspecting your order upon delivery. If any items are damaged or missing, please report this to us within 48 hours at support@elitetradeshop.com.

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Return Policy

Eligibility for Returns

We accept returns within 14 days of the delivery date under the following conditions:

●  The item must be in its original condition (unused, unwashed, and with tags/packaging intact).

●  Proof of purchase is required (e.g., receipt or order confirmation).

Non-Returnable Items

●  Perishable goods (e.g., food and beverages).

●  Customized or personalized items.

●  Health and hygiene products (e.g., toothbrushes, skincare) that have been opened.

Return Process

To initiate a return:

1.  Email returns@elitetradeshop.com with your order number, item details, and reason for return.

2.  Our team will provide you with a return authorization number (RAN) and instructions.

3.  Pack the item securely and include the RAN in your package.

4.  Ship the package to the return address provided.

Return Shipping Costs

●  For defective or damaged items, we will cover the return shipping costs.

●  For all other returns, customers are responsible for return shipping fees.

Refunds

●  Refunds are processed within 5-7 business days of receiving the returned item.

●  Refunds will be issued to the original payment method.

●  Shipping fees are non-refundable unless the return is due to our error.

Refund Timeline

We strive to process all refunds within 5-7 business days upon receiving the returned item. An email notification will be sent once the refund has been completed.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@elitetradeshop.com with photos of the damage. We will arrange for a replacement or refund.

Cancellations

• Orders can be canceled within 24 hours of placement for a full refund.
• After this period, cancellations may not be possible as the order might already be processed.

Secure Payments

We ensure all transactions are secured using SSL encryption technology. We accept the following payment methods:

●  Visa, Mastercard, and American Express

●  PayPal

●  Other secure payment gateways as listed at checkout

Your payment information is confidential and used only for processing your order.

Contact Us

If you have any questions or concerns about our shipping or return policies, feel free to reach out to us:

●  Email: support@elitetradeshop.com

●  Phone: +971 58 144 6900

●  Business Hours: Monday to Friday, 9 AM to 5 PM (GMT)

Thank you for choosing Elite Trade Shop! Your satisfaction is our priority.