FAQ

Frequently Asked Questions

What is Elite Trade Shop?

Elite Trade Shop is your one-stop online store for high-quality products across a wide range of categories. We offer everything from home appliances, beauty, DIY tools, High Tech, to Outdoor & gardening, Kitchen, AutoMoto, Toys, all at competitive prices. We aim to deliver a seamless shopping experience with top-tier customer service and fast delivery.

How do I place an order?

Placing an order is easy! Simply browse through our categories or search for the product you need, add it to your cart, and follow the checkout process. You can pay using a variety of secure payment methods, including credit/debit cards and digital wallets.

Do you ship internationally?

Yes, we ship to several countries, including the UAE and other international locations. Delivery times and charges vary based on your location. Please check our Shipping Policy for specific details.

What payment methods do you accept?

We accept a wide range of secure payment methods, including Visa, MasterCard, PayPal, Wise and Cash. We also accept payment via Bank Transfer for a more convenient checkout.

Is it safe to shop on Elite Trade Shop?

Absolutely! We use industry-leading security measures, including SSL encryption to protect your personal information. Our website is fully secured, and we take every precaution to ensure your data remains safe.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number and a link to track your package in real-time. You can monitor the status of your delivery directly through our website or the carrier’s tracking page.

How can I change or cancel my order?

If you need to make any changes or cancel your order, please contact us as soon as possible. If your order hasn’t been processed or shipped yet, we’ll be happy to assist you. Unfortunately, once an order has been dispatched, it cannot be changed or canceled.

Do you offer returns or exchanges?

Yes, we offer a 30-day return policy on most products. If you’re not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange. For detailed instructions, please refer to our Return Policy.

How do I request a refund?

If you are eligible for a refund, simply fill out our Return/Refund Request Form on the website. Once we process your return, we’ll issue the refund to your original payment method. Refunds usually take 5–7 business days to appear in your account.

Are there any discounts or promotions available?

Yes! We offer regular promotions, flash sales, and special discounts on a wide range of products. Be sure to sign up for our newsletter to stay informed about our latest offers, or check our website’s homepage for current deals.

How do I find out about new arrivals and upcoming sales?

You can easily stay updated on new arrivals, exclusive offers, and upcoming sales by subscribing to our newsletter. Follow us on social media to get real-time updates on promotions and product launches.

What should I do if I receive a damaged or defective item?

We are committed to providing high-quality products. If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will assist you with a return or replacement, depending on your preference.

Can I buy in bulk or as a reseller?

Yes, we offer bulk purchasing options for businesses and resellers. For more information about our wholesale pricing and terms, please contact our Sales Team.

Do you offer gift cards?

Currently, we do not offer gift cards, but we are exploring this feature for the future. Stay tuned for updates.

How can I contact customer support?

Our customer support team is here to help! You can reach us via the Contact Us form on the website, or email us at contact@elite-trade-group.com. Alternatively, you can call us at +971 5 8144 6900 for immediate assistance.

How do I sign up for an account?

To create an account, click the “Sign Up” button at the top of our website. Fill out your details, and you’ll be able to track orders, save favorite items, and enjoy exclusive benefits such as special promotions and discounts.

Do you offer any loyalty programs or rewards?

We’re working on a Loyalty Program to reward our most loyal customers with exclusive discounts and offers. Check back soon or subscribe to our newsletter for early access to this exciting program.

What is your shipping policy?

We offer fast and reliable shipping services. Delivery times vary depending on your location, but most orders are shipped within 3-5 business days. For more details on shipping costs and estimated delivery times, please refer to our Shipping Policy.

How do I know if the product I want is in stock?

Product availability is updated in real-time on our website. If an item is out of stock, you will see a “Out of Stock” notification. You can sign up for email notifications to be alerted when the product becomes available again.

How can I leave a review or feedback?

We’d love to hear from you! After making a purchase, you can leave a review directly on the product page. We value your feedback and use it to improve our services and product offerings.